Terms

NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. VIVELTRE RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

ORDER SHIPPING AND DELIVERY DATES

In the event that an item is out of stock, Viveltre will substitute for an item of equal or greater value to ensure your order arrives on schedule.

“Limited Edition” flavors are available for short period of time while supplies last. Orders with delayed delivery containing limited edition flavors will be substituted for different flavor(s) if limited edition flavor(s) are no longer available at the time of shipment.

In order to avoid delays in transit, orders are shipped Monday through Thursday. All orders are shipped via USPS Priority Mail and normally take 1-3 Business Days to arrive once shipped.

“Deliver On” date that is selected during checkout is not a guarantee. While Viveltre will make every effort to deliver the order on time, due to the nature of our products delays in production might occur. When using delayed delivery option please allow a cushion of 2-3 extra days (for example if your event is on Friday, select Tuesday as desired delivery date). Furthermore, Viveltre shall not be held responsible for USPS delays, disruptions and misroutings. Please account for possible delays during major holidays.

FREE SHIPPING OFFER

Free shipping for orders over $60 applies to half or full dozens of marshmallows only, excluding gift boxes and other marshmallow-containing products.

SHIPPING ERRORS & LOST PACKAGES

Viveltre is not responsible for 3rd party shipping errors, omissions, misrouted, delayed or damaged shipments. We’re also not responsible for lost or stolen packages as well as packages left outside and weather conditions. If we have a delivery confirmation to the correct address the order will be considered completed. If you happen to receive an incorrect item, please contact our company within 7 days of receipt to initiate the process of opening a claims ticket. We we kindly request that you include pictures of the shipping box and all contents. Your cooperation in providing this information is crucial for a thorough assessment and ensures a more efficient resolution.

DAMAGED PACKAGES

Our marshmallows WILL melt if left in the heat (especially during summer months). We are not responsible for melted marshmallows due to being left outdoors or in a mailbox for an extended period of time. If your marshmallows are melted upon delivery, please contact us at the time of delivery and let us know the situation.

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered and returned to Viveltre due to an error made by the customer in submitting shipping address, Viveltre will reship the package with corrected address and charge an additional (USPS Live Priority Rates) shipping fee for the shipment. Viveltre will not provide replacement product.

ORDER CANCELLATION

Once we have sent your Order Email Confirmation, you will not be able to amend or cancel your order.

RETURNS / REFUNDS

Due to the custom nature of the products may not be returned and/or refunded for any reason.

GIFT CARDS

Gift Cards are not refundable or redeemable for cash. Prices are subject to change without further notice.

CANDY PACKAGING COLOR

While the product image depicts a gold color, please be aware that the packaging color and ribbon may vary based on the manufacturer’s inventory, which includes options such as kraft, gold, black, white, pink, or grey. It’s important to note that this selection is not made by customers either before or after purchase; rather, it is solely determined by the candy manufacturer responsible for packaging our gifts on our behalf.